Choosing The Right Patient Engagement Platform Can Improve Patient Retention

by | Jan 16, 2023 | Blog

With the world turning digital, the healthcare industry is looking to pivot that way as well.  

Choosing the right type of patient engagement platform can make or break your healthcare organization.  Here is what you should look for when evaluating these platforms.

Scheduling Appointments

Medical offices can be chaotic at times and having patients call in to schedule appointments can be a hassle and often lead to human error.  Choosing a front-office medical platform with superior scheduling features like Intend can help streamline this process and put the experience into the patient’s hands.  Because of this, patients won’t have to deal with the wait times to talk to somebody when they call in.  Front-office workers can focus on more important tasks and not have to worry about answering the phones.  A more streamlined patient scheduling experience will in turn lead to a better retention rate.




It is widely known that there is a lot of confusion around the billing process for Urgent Care and Pharmacies alike.  The billing process and invoices should be made clear for the patient and should be easily digestible.  Including the billing process in one patient management platform can make the billing portion easier to understand and less overall confusion.  Having a portal with all of these documents can help the patient keep track of all their costs and organize the invoices into one central hub.  


Patient Records

Instead of keeping patient records in a three-ring binder or mess of folders, having a platform that holds all patient records is a time-saver and improvement to organization.  Allowing the patients to have all of their records in one place can empower them to know exactly what is going on and have an easy place to reference things.  This is a great driver in increasing patient retention because of the personalized approach via Intend’s patient engagement platform.




Perhaps the best part of having your patients use a patient engagement platform is how accessible it is online or via their phone.  The ability to have all the information at your fingertips is a major advantage and can really help keep the younger generation of patients engaged.  


About Intend 

Intend is the leader in patient engagement platforms for healthcare system encounters.  We work with pharmacies and urgent cares throughout the United States to streamline Patient Management, Intake, Insurance Verification, Billing, Charting, Reporting, and Follow-Up. With several years of experience, we are poised to take your patient encounter platforms to the next level.  To learn more about Intend, check us out on LinkedIn, Instagram, Twitter, and Facebook.